Privacy Policy — Velvo Wear (Pakistan)

Privacy Policy

Effective Date: September 27, 2025

Welcome to Velvo Wear Pakistan (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or make a purchase from our website https://velvowear.shop/ (the “Site”). By using the Site or purchasing our products, you agree to the terms described below.

1. Age Restriction

Velvo Wear is intended for adults 18 years and older. We do not knowingly collect or process personal information from anyone under the age of 18. If you are under 18, you are not permitted to use our Site or provide any personal information. If we discover that we have inadvertently collected information from someone under 18, we will delete it as soon as possible.

2. Information We Collect

We collect information you provide directly and information automatically collected when you use the Site.

  • Information you provide: name, email address, phone number, shipping and billing address, payment details (processed by secure third-party providers), account password, order history, and customer service communications.
  • Automatic information: IP address, device and browser information, pages visited, referral URLs, search terms, and usage patterns collected via cookies and similar technologies.
  • Marketing preferences: newsletter subscription preferences and marketing consent.

3. How We Use Your Information

We use the information for purposes including:

  • Processing and fulfilling orders, returns, refunds, and exchanges within Pakistan and for any international shipping we may offer.
  • Communicating about orders, products, promotions, and customer service inquiries.
  • Improving and personalizing the Site experience, product recommendations, and marketing.
  • Detecting and preventing fraud and enforcing our terms.
  • Complying with legal obligations under Pakistani law and other applicable regulations.

4. Cookies & Similar Technologies

We use cookies, web beacons, and similar technologies to remember preferences, enable shopping cart functionality, analyze usage, and deliver relevant advertising. Most browsers allow you to control cookies through settings; however, disabling cookies may limit your ability to use certain Site features.

5. Sharing & Disclosure

We may share personal information with:

  • Service providers: payment processors, shipping carriers, hosting providers, and customer service platforms who help operate the Site and fulfill orders within Pakistan and abroad.
  • Analytics & advertising partners: to analyze Site performance and deliver marketing (only where permitted by law).
  • Legal and safety: when required by Pakistani law or to protect rights, property, or safety.
  • Business transfers: in connection with a merger, acquisition, or sale of assets (users will be notified where required by law).

6. Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect personal information. While we strive to protect your data, no method of transmission or storage is 100% secure; we cannot guarantee absolute security.

7. Data Retention

We retain personal information as long as necessary to provide services, comply with Pakistani legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and the purpose for which it was collected.

8. Your Rights

Under Pakistani law and other applicable regulations, you may have rights regarding your personal information, including:

  • Access, correction, or deletion of personal data.
  • Objecting to or restricting processing.
  • Data portability (where applicable).
  • Withdrawing consent where processing is based on consent.

To exercise your rights, contact us using the details below. We will verify your identity before responding and will respond within applicable legal timeframes.

9. International Transfers

Velvo Wear is based in Pakistan. However, some of our service providers may be located in other countries. By using our Site, you understand that your data may be transferred and processed outside Pakistan, including in countries with different data protection laws.

10. California and Other International Privacy Rights

If you are accessing our Site from outside Pakistan, including regions such as the EU or California, you may have additional privacy rights under those jurisdictions. Please contact us if you wish to exercise any of these rights.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. Significant changes may be communicated by email or via prominent notice on the Site, where required by law.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us:

Velvo Wear Pakistan — We value your privacy and are committed to protecting your personal data while providing a safe and responsible shopping experience for adults across Pakistan.