Frequently Asked Questions (FAQ)
1. Where is Velvo Wear located?
Velvo Wear is based in Pakistan and proudly serves customers all across the country through our online store https://velvowear.shop/.
2. What products do you offer?
We specialize in high-quality T-shirts, Jeans, and Dress Coats designed for modern style, comfort, and durability.
3. Do you ship across Pakistan?
Yes! We offer fast and reliable shipping to all major cities and towns within Pakistan. Delivery times vary depending on your location, but most orders arrive within 3–7 business days.
4. Do you offer international shipping?
Currently, Velvo Wear focuses on shipping within Pakistan. However, we are working to expand internationally in the near future. Stay tuned for updates on our website and social media pages.
5. What payment methods do you accept?
We accept multiple secure payment methods, including:
- Cash on Delivery (COD)
- Bank Transfer
- Credit/Debit Cards (where available)
- Mobile Wallets (such as Easypaisa or JazzCash)
6. How can I track my order?
Once your order is shipped, you will receive a confirmation email or SMS with tracking details so you can follow the delivery progress in real time.
7. What is your return and exchange policy?
We want you to love your purchase. If you receive a defective or incorrect item, you may request a return or exchange within 7 days of delivery. Items must be unworn, unwashed, and in their original packaging. For assistance, contact us at info@velvowear.shop or call 03237204476.
8. Are your products for adults only?
Yes. Velvo Wear caters exclusively to customers who are 18 years and older. Our products and services are not intended for minors.
9. How do I care for my Velvo Wear clothing?
To maintain quality and fit, we recommend washing with similar colors in cold water and avoiding bleach. For dress coats, dry cleaning is preferred to preserve fabric integrity.
10. Can I cancel or change my order?
Orders can be modified or canceled within 12 hours of placement if they haven’t been shipped. Contact us immediately by phone or email to make changes.
11. How do I contact Velvo Wear?
Our customer care team is always ready to help.
- Phone (Pakistan): 03237204476
- Email: info@velvowear.shop
- Website: https://velvowear.shop/